Refund & Cancellation Policy

This policy explains what you pay for, what happens when emails can't be sent, and how cancellations and refunds work. It is part of our Terms of Use.

1. What you pay for

• Every new account gets 100 free emails, once.
• You pay per campaign, and you see the exact price before paying: AED 75 for up to 500 companies, and AED 50 for each further 500 (or part). When VAT applies, it is added and shown before you pay.
• Each email is valued at AED 0.15 for the first 500 of a campaign and AED 0.10 after that. If a package covers more than the emails you chose, the difference goes to your AlphaCV wallet straight away.
• You can pay part or all of a campaign from your wallet; it is used first when you choose it.

2. Emails that can't be sent

• If your email provider refuses an email, or a company pauses or removes itself before your email goes out, that place is given to another matching company, so you still receive the number of emails you paid for.
• If no matching companies are left before all your paid emails are sent, the value of the unsent emails goes back to your wallet automatically, and unused free emails go back to your free emails.
• If an email bounces and you tap Bounced on your Sent page (within the time shown there), its value goes back to your wallet. Each email is refunded once.

3. Cancelling a campaign

You can pause or cancel a campaign at any time. Emails already sent stay sent. When you cancel, the value of emails not yet sent goes back to your wallet, and unused free emails go back to your free emails.

4. Your wallet

• Wallet money is personal and can be used only on AlphaCV.
• Each amount added is valid for 12 months; the oldest money is used first. You can see your balance and expiry dates on your Account page.
• Wallet money is not normally paid out as cash. The exceptions are below.

5. Refunds to your card

We refund to the card you paid with when:

• you were charged by mistake (for example, twice for the same campaign, or charged for a campaign that was never created);
• AlphaCV stops offering the service, in which case we refund your unused wallet balance; or
• UAE consumer protection law gives you a right to a refund.

To ask for a refund, email [Support email] with your account email and the payment date. We aim to reply within 5 working days. Approved refunds are sent within 14 days; your bank may take a little longer to show them.

6. If your account is closed

If you delete your account, your wallet balance and free emails are lost, so please use them first or contact us. If we close your account for breaking our terms, unsent emails are not refunded to your card, unless the law requires otherwise.

7. Your legal rights

Nothing in this policy affects your rights under UAE consumer protection law. If you are unhappy with how a refund request was handled, please email [Support email] so we can look again.